Frequently Asked Questions Consult our FAQs to find the answers to your questions. Your question is not there? Our customer service will be happy to answer it. Go to the "Contact us" section. How to place an order on our shop? To place an order, choose the product you want and add it to the shopping cart and proceed with payment. As soon as we receive the purchase email, our team will take care of packing your order and distribute it to the sender. You will receive the tracking number and your invoice by e-mail. Where to find our products? Our products are available on our online shop as well as in partner dental practices, beauty centres and professionals in the trade. How to pay? We accept AMEX, ApplePay, Mastercard, Paypal, Bancontact and Visa payments. How to use the IGY WHITE Patient Kit? The treatment lasts 9 days, you will need to use 1ml of gel per day. When you open your package, make sure to remove the oval and transparent protection under the 2 batteries of your pulsed light as well as the plastic protections on each syringe. The 3 plastic rods under the gutter allow you to replace the syringe protections. Every evening, after brushing your teeth, apply 1ml of gel to your mouthpiece, attached to your pulsed light. Place the tray in your mouth and activate the pulsed light. After 10 minutes, the light will automatically turn off. Rinse and repeat every evening for 9 days. How many times can I use the patient kit? I don't have any more gel syringes, how can I do it? A patient kit can be used for a maximum of 9 days. If you already have the pulsed light and the gutter, you just need to buy the gel refill packs available on the shop. How do I use the activated carbon powder? Apply your toothbrush under water and soak it in the activated carbon powder, brush your teeth for 2 to 3 minutes evenly and on all visible surfaces. Rinse and clean. How do I track my delivery? At the time of your purchase, you should have received a first email confirming your order, and a second one with your tracking number. Indicate your tracking number in the sender's tracking or click on the link sent by email. What is the delivery time? As soon as we receive your order, our team will pack your package and drop it off at the sender. This takes between 24 and 72 hours maximum. An express delivery is possible at the checkout to be delivered within 24 hours. Do you deliver in my city? We deliver anywhere in the world! . Order from anywhere and our team will deliver your order.